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SP4RUNNER

Trailhunter
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CBI must have heard me dissing them b/c they shipped my bumper today. I'm headed out for a few days but it should be here Thursday and I'll post some photos and initial thoughts when I get back home.
im on the same boat as you......hey @ CBI if your are reading this respectfully hurry the frank up with my order lmao .
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gofastdan

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im on the same boat as you......hey @ CBI if your are reading this respectfully hurry the frank up with my order lmao .
Welp, if it helps at all I ordered mine on November 22nd so that should give you an idea where you sit in the queue.
 

gofastdan

TRD Off-Road
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Dan
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I just posted this on another thread and figured I'd copy and paste here....

I'll be doing a full write up on my CBI Super Sport Covert bumper once I get it installed. It came last Thursday (ordered 11/22/24). This goes on an Off Road. I have no problem installing it myself but was a little perturbed that there was no packing list or documentation whatsoever in the box. Just a QR code printed on the outside which takes you to a generic Youtube page that lists all of the install videos they have. Without a packing list how do I know if anything is missing from the order until I get deep into the install????

I texted their customer service on Sunday and have yet to hear back from anyone but I already know the answer. They have no install video or instructions for my bumper. They have a video for the standard Covert bumper. It's 90% the same but it still bugs me. Literally the only difference they mention in the video is the different cut lines.

I called customer service Monday morning b/c the video shows a solenoid relocation bracket and the installer states "every bumper we sell comes with a solenoid relocation bracket". Mine did not and it sounds like maybe that wasn't included for you either (referencing this thread)? The customer service agent I talked to said that my bumper doesn't need the solenoid relocated which I don't understand because I would think the two bumpers should have the exact same mounting for the winch. I argued with her for 10 or 15 minutes and she finally said she would talk to engineering and call me back. It's been two days and no call.

Oh, and when I told her about the video saying "every bumper we sell comes with a relocation bracket" (at the 19 minute mark in the video), her response was "the kid doing the install just didn't know what he was talking about".

I will say the bumper looks really solid and the welds and powder coating are nicely done. If everything lines up and fits well I'll be happy with the product, but so far the customer service has been abysmal.

I'm not sure when I'll actually be able to install the bumper. I can't fully fit my truck in the garage so I'm doing the install w/the garage door open and it's not forecasted to be out of the upper 30's/low 40's here in WA anytime soon (and it's currently snowing).
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