Realtruck.com Retrax XR 6ft order delay

[reklov]

Bought a tonneau through realtruck and it seems like they may be having a manufacturing delay. I out the order in 2 weeks ago, and they say it should be shipped around 7/1.

Has anyone else had shipping delays from realtruck? They seem to be the umbrella company for many brands.

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[Wags]

Yes I can canceled my cover since they have no problem taking your money and not shipping it in a timely manner

 

[Ohski1]

I ordered a tonneau cover and running boards about 2 weeks ago. The running boards arrived fairly quickly, but I'm still waiting for the mounts. I reached out to inquire about the status of my tonneau cover and was told that they are reaching out to the manufacturer to get a shipping date, but there's still no shipping date confirmed. I received an update on the mounts and was told that they will ship by or before July 6th. It looks like I might receive them around the same time my return window is up.

 

[CuriousTaco]

I ordered a tonneau cover and running boards about 2 weeks ago. The running boards arrived fairly quickly, but I'm still waiting for the mounts. I reached out to inquire about the status of my tonneau cover and was told that they are reaching out to the manufacturer to get a shipping date, but there's still no shipping date confirmed. I received an update on the mounts and was told that they will ship by or before July 6th. It looks like I might receive them around the same time my return window is up.

Similar situation with both products, they're not great at fulfillment or customer service.

 

[Ohski1]

Similar situation with both products, they're not great at fulfillment or customer service.

Glad you finally got your tonneau. It looks awesome! Happy with it?

 

[reklov]

It looks like realtruck removed it from their site for the long bed.

 

[CuriousTaco]

Glad you finally got your tonneau. It looks awesome! Happy with it?

Yeah, the quality and ease of use is honestly a little better than I expected. On past vehicles I've owned soft covers and a Lomax, both of which felt compromised in certain areas. I was surprised how easy it is to roll the hard cover in both directions. My criteria this time around were security, low profile, and not taking away bed space. This fits the bill! Water/weather resistance seems decent but will require extra effort to seal the front corners. I had some extra weatherstripping left after install and will try to wedge it in some additional areas.

 

[reklov]

Yeah, the quality and ease of use is honestly a little better than I expected. On past vehicles I've owned soft covers and a Lomax, both of which felt compromised in certain areas. I was surprised how easy it is to roll the hard cover in both directions. My criteria this time around were security, low profile, and not taking away bed space. This fits the bill! Water/weather resistance seems decent but will require extra effort to seal the front corners. I had some extra weatherstripping left after install and will try to wedge it in some additional areas.

Did you get the longbed version?

 

[CuriousTaco]

Did you get the longbed version?

Yes, for the long bed. And to clarify this is the Bak X4s.. not Retrax.

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