Unable to customize the Custom Drive mode in 2024 Tacoma Limited

[Ron]

Does anybody know how to get the display software revision? I could not find it...

In the truck under Settings -> Software Update,
there is a Model Info tag. Touch that.
I get 6 systems with version. info but not sure what they are:
HU - Ver 1861
CDDB - Ver 3080
VRDB - Ver 1030
SYS/CAN - Ver 1006
SEC - Ver 1000
VP - Ver 1030

It might be an update the dealer has to perform, particularly if it changes the functionality of something.

So annoying. Im hoping they are just waiting to bundle it for a major version release over the air but i fear i'm wrong.

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[jan123]

These versions are the same on the truck where everything works. So it must be somewhere else.

 

[jan123]

I checked a brand new Limited on the dealer's lot today, and it does not have this problem. In addition, there is also a new setting for air conditioning. So there must be a new software version for the display, but when I check software updates, mine shows that none are available.

Does anybody know how to get the display software revision? I could not find it...

I have an appointment with the dealer's master technician next Friday, so we'll see what they have to say.

So I took it to the dealer, demonstrated the bug to the master technician, and he then called Toyota. They told him that they are aware of the problem and are working on a solution. There is, of course, no date for a resolution.

Toyota certainly fixed it in newer trucks (VIN # > mid-forty thousand), but frankly I am not sure that they will bother to push the fix to the trucks where it's broken. Given the number of much more severe problems they have with the new Tacomas, and that this affects only a handful of trucks (the Limited is selling in fairly "limited" numbers), this is very likely on their backburner. We may be waiting for a long time, if not forever...

 

[ridetime]

So I took it to the dealer, demonstrated the bug to the master technician, and he then called Toyota. They told him that they are aware of the problem and are working on a solution. There is, of course, no date for a resolution.

Toyota certainly fixed it in newer trucks (VIN # > mid-forty thousand), but frankly I am not sure that they will bother to push the fix to the trucks where it's broken. Given the number of much more severe problems they have with the new Tacomas, and that this affects only a handful of trucks (the Limited is selling in fairly "limited" numbers), this is very likely on their backburner. We may be waiting for a long time, if not forever...

What are the severe problems?

 

[jan123]

What are the severe problems?

Engine and transmission failures. Shock top blowouts. Many trucks on QC hold to this day. Also, people are complaining that waiting for any parts can take weeks or even months. Not related to Tacoma, but likely keeping Toyota very busy - orchestrating the Tundra engine recall...

 

[ridetime]

Engine and transmission failures. Shock top blowouts. Many trucks on QC hold to this day. Also, people are complaining that waiting for any parts can take weeks or even months. Not related to Tacoma, but likely keeping Toyota very busy - orchestrating the Tundra engine recall...

I don't think these issues are common. The engine and transmission are not new to Tacoma. They are used in numerous Toyota/Lexus vehicles with no issues. The shock-top hat failure is also extremely low in occurrence. There have been 2 or 3 reported on this forum and although im sure there are others with the issue that don't post about it it's not a widespread issue.

Don't forget the grill shutter issue as there have been a handful of those showing up as well. All things considered and this being an all new model I'm pretty happy with mine.

The real problem is the post Covid world we live in. The supply chain was forever damaged and even after several years it has not fully recovered. You can't blame Toyota or the Tacoma for that. Waiting a month for parts is the new normal.

 

[jan123]

I don't think these issues are common. The engine and transmission are not new to Tacoma. They are used in numerous Toyota/Lexus vehicles with no issues. The shock-top hat failure is also extremely low in occurrence. There have been 2 or 3 reported on this forum and although im sure there are others with the issue that don't post about it it's not a widespread issue.

Don't forget the grill shutter issue as there have been a handful of those showing up as well. All things considered and this being an all new model I'm pretty happy with mine.

The real problem is the post Covid world we live in. The supply chain was forever damaged and even after several years it has not fully recovered. You can't blame Toyota or the Tacoma for that. Waiting a month for parts is the new normal.

I am not blaming anybody, I am just stating the facts. Whatever the reason, Toyota's problems are there.

Now, this is an issue that is fixed in trucks that they are selling right now. It's a small issue that is only impacting maybe a couple hundred customers who already bought their trucks, so it's not detrimental to current sales. And many of the potentially impacted customers probably don't care anyway. My point is then: why would Toyota care about it? The realistic (or cynical) me says - they won't. This is, as you say, the post Covid world we live in...

Mine is by and large mechanically ok (so far so good, touch wood), although it has pretty much all of the minor problems reported on this forum (warped plastic trim on the top of the sides of the bed, front windshield cowl, uneven finish of some parts, etc.). They don't bother me much, but since I only have 3,800 miles on the truck, I am kind of on the edge - the serious problems reported here happened on trucks with a lot higher mileage. I fear that I am not quite out of the woods yet. We'll see...

If I knew back in March what is now known about these trucks, I would not be getting mine this year.

 

[jan123]

So I took it to the dealer, demonstrated the bug to the master technician, and he then called Toyota. They told him that they are aware of the problem and are working on a solution. There is, of course, no date for a resolution.

Toyota certainly fixed it in newer trucks (VIN # > mid-forty thousand), but frankly I am not sure that they will bother to push the fix to the trucks where it's broken. Given the number of much more severe problems they have with the new Tacomas, and that this affects only a handful of trucks (the Limited is selling in fairly "limited" numbers), this is very likely on their backburner. We may be waiting for a long time, if not forever...

I am happy to report that the problem has been fixed. Toyota issued T-SB-0083-24, which, when applied to the vehicle, fixes the problem.

I am actually very impressed how Toyota handled the problem. After taking it to the dealer to verify the problem (see above) I waited for about a month before calling Toyota customer service. They created a case for me and assigned a case manager for it (Andrew). He was really great - he did what he said he was going to do, talked to one or more teams at Toyota and to my dealership about the problem, and kept me updated throughout the process. A couple of weeks later I got a call from my dealership that a fix was available. I brought it in today, a software update was applied and the problem is fixed.

This is impressive at multiple levels - first, it was handled very efficiently by Toyota's customer service. Second, this was an edge-case problem which did not affect that many vehicles and which was not affecting any vehicles on the dealers' lots today, yet Toyota did take care of it.

 

[kasinecbe]

I am happy to report that the problem has been fixed. Toyota issued T-SB-0083-24, which, when applied to the vehicle, fixes the problem.

I am actually very impressed how Toyota handled the problem. After taking it to the dealer to verify the problem (see above) I waited for about a month before calling Toyota customer service. They created a case for me and assigned a case manager for it (Andrew). He was really great - he did what he said he was going to do, talked to one or more teams at Toyota and to my dealership about the problem, and kept me updated throughout the process. A couple of weeks later I got a call from my dealership that a fix was available. I brought it in today, a software update was applied and the problem is fixed.

This is impressive at multiple levels - first, it was handled very efficiently by Toyota's customer service. Second, this was an edge-case problem which did not affect that many vehicles and which was not affecting any vehicles on the dealers' lots today, yet Toyota did take care of it.

I just had my limited software updated the other day thanks to this T-SB. Thank you for doing the work to get this fixed! I love driving with sport handling on comfort suspension.

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