inlandsmog
Member
- First Name
- Craig
- Joined
- Sep 14, 2024
- Threads
- 3
- Messages
- 12
- Reaction score
- 6
- Location
- Bristol, TN, United States
- Vehicle(s)
- 2024 Tacoma TRD Off Road Hybrid
- Thread starter
- #1
Sponsored
Yes Sir, I am in the automotive/industrial engine tech support field and beginning attitude goes a long way.FWIW, taking the time to use the phone got me an actual incident # for the flaky firmware but the person on the phone agreed with me that the owner's manual is poor and he'd be bringing up our discovery, and he noted my comment on paint run.
I'm willing to bet the tone of our talk and being organized helped get the guy's understanding and his follow up. Even if I'm bothered I treat customer service and break/fix dialogs with a "How can I help you?" style or tone that often makes a difference.
Still putting my list together. Would you like to add something?What issues did you report?
Yes, my transmission sometimes shifts like, that’s about my only complaint with my truckStill putting my list together. Would you like to add something?