New AWE issue, need opinions.

[Bravada]

I finally got the two pipes from AWE keeping me from installing their system. Everything fits; however, it contacts some plastic on the front of the transfer case? I have no clue if it's really a concern, but I assume it is. I'll admit that I'm exhausted and tired of plucking with it. I'll contact AWE Monday, but in the meantime does anyone have any suggestions? I was looking on Amazon and wondering if Titanium Pipe Shield or Ceramic Fiber Paper might be the band-aid I'm looking for? There is enough play that I should be able to slip something in-between.

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[SnowmanJPS]

Yikes. I'm going to assume if you run this exhaust long term you'll end up throwing a check engine light for whatever that controller is, which is probably a similar cost of the exhaust you're trying to install

 

[Sagebrush]

No bueno...

 

[Tacocho]

When the truck is on, the exhaust will probably vibrate and make intermittent contact. I’m assuming you’ve tried loosening the clamps and bolts and moving the pipe around?

I finally got the two pipes from AWE keeping me from installing their system. Everything fits; however, it contacts some plastic on the front of the transfer case? I have no clue if it's really a concern, but I assume it is. I'll admit that I'm exhausted and tired of plucking with it. I'll contact AWE Monday, but in the meantime does anyone have any suggestions? I was looking on Amazon and wondering if Titanium Pipe Shield or Ceramic Fiber Paper might be the band-aid I'm looking for? There is enough play that I should be able to slip something in-between.

 

[Bravada]

When the truck is on, the exhaust will probably vibrate and make intermittent contact. I’m assuming you’ve tried loosening the clamps and bolts and moving the pipe around?

Indeed, in fact I had to use a 5 foot Irwin pistol grip clamp to squeeze all the sections together to get the pipes bottomed out on the pipe flairs. There is no way I can get it to slide forward anymore than it is. The pipe that is touching is the second pipe back from the catalytic converter. The first pipe is bolted to the catalytic converter, so that one isn't budging either. I specifically had to get the clamp out to tighten up the third pipe, which is the muffler, just to get the second pipe seated well to the first pipe. I found it was easier to use the clamps to get the pipes tight together before clamping. Now that I've got some rest, I'll get back under there and see if I can't get it to cooperate.

 

[Bravada]

I loosened the first three clamps, and tried to wiggle things down, no luck. I took some little airbags I had and pushed the system down, wiggling and shaking. I achieved a gap but lost the seal on the first clamp location. Used a clamp to just get the seal on the expanded end closed by a few millimeters. I then retightened the clamps to their 60 FT/LBS. As soon as I deflated the bladders, it went right back to being against that housing. And unfortunately I can confirm it's not high heat plastic.

 

[MT-Taco]

Not good…🫣 send that shit back!

 

[Bravada]

Not good…🫣 send that shit back!

If AWE can't get this right, I give up. Between the Magnaflow and this, I'm beyond frustrated. Not to mention my wife's ribbing is breaking me.

 

[MT-Taco]

Call them. Keith is an old school business owner and actually talks/listens to his customers. If he says it’ll fit it will and trouble free. I’ll be getting one around the end of the year. $100 off and free shipping tax sale

https://www.tundras.com/threads/uncle-sam-sale-with-dirty-deeds-industries.153478/

 

[Bravada]

Call them. Keith is an old school business owner and actually talks/listens to his customers. If he says it’ll fit it will and trouble free. I’ll be getting one around the end of the year. $100 off and free shipping tax sale

https://www.tundras.com/threads/uncle-sam-sale-with-dirty-deeds-industries.153478/

I appreciate the reference. AWE has one last shot, then it's either dirty deeds or back to OEM.

 

[Sara/AWE]

Hey OP, I believe you are already in contact with our customer support team. We are aware of this and are working to get to the bottom of it. Asking that you keep in contact with our support team as things develop, thank you for working with us on this

 

[Bravada]

Hey OP, I believe you are already in contact with our customer support team. We are aware of this and are working to get to the bottom of it. Asking that you keep in contact with our support team as things develop, thank you for working with us on this

I received a reply email, and called your phoneline this morning. Still no return phone call FYI.

 

[Sara/AWE]

I received a reply email, and called your phoneline this morning. Still no return phone call FYI.

Very strange, last I heard they had you on the line as I was typing, let me talk to our customer support manager and have him reach out.

 

[Bravada]

Very strange, last I heard they had you on the line as I was typing, let me talk to our customer support manager and have him reach out.

Y'all's ears must have been burning, My phone was ringing within a few minutes of posting that.

 

[Bravada]

So, an update for those not on the call, and are keeping score. The gentleman I spoke with mentioned that they have confirmed fitment for a wide variety of trim levels, and that the pictures of mine don't match anything they have. The thought occurred to me, I have a Limited Hybrid, it's the only trim with full time AWD, in addition to 4 HI and 4 LO. That was perhaps an aha moment for both of us. We went over quite a bit, but as long as I'm willing to work with them they will do their best to make this work, including the melted part.

They did give me the option to return if I wanted to call it quits with them and go a different direction. That said, for the brief time I got to hear it, I really do like their system. They seem willing to bend over backwards to square this away, which is the customer service outcome I was hoping for. I'll keep things updated as they progress.

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