anon1818
New member
- Thread starter
- #1
Hi,
Recently, my 2024 Tacoma OR was repurchased by Toyota under Lemon Law after a low mileage transmission failure. Given that this is an issue that I know many others are struggling with, I wanted to share this story about my particular outcome, especially as it was something I was not expecting. Although I did not have a sign an NDA, I won’t be going into exact detail for the purpose of anonymity.
I bought my 2024 Tacoma OR a couple months after they starting hitting dealerships across the country. I was incredibly excited to own the car, and at this point, had not heard of any transmission issues that were going on with the new gen Tacomas. After owning the car for a short period of time and not putting many miles on the car, it had an unexpected transmission failure. After looking at the transmission, the dealership told me that it looks like the car was delivered without any transmission fluid in the vehicle. I’m not sure if this was actually the case, or something they just told me initially so they could have some sort of answer for me. I later found out that my VIN was part of the TSB, so it also seems reasonable that this failure was the same type of failure many drivers are currently experiencing. I was obviously quite upset with the situation and instantly started conversations with both the dealership and Toyota corporate on if they would be able to help out in any way.
A few days after the transmission failure, I called up Toyota’s help line to explain the situation for them. They were apologetic and asked what outcome I was trying to get. I had told them that I would like that car replaced for a brand new truck given that this failure had happened so early on and was clearly sold to me defective (once again, at this point I didn’t realize how common this issue was, and after talking with family and friends, they all suggested I push both the dealership and corporate to get me a new car, even if it was a long shot). Corporate told me that they would open up a case for this claim, and would get back to me in 30-60 days.
In the meantime, I was working with the dealership to see if they were able to help me out in any way. They ended up being fairly receptive and cut me a check for a couple of my car payments. The car ended up in the shop for a little of 30 days before they were able to get the issue fixed. Out of curiosity, I had called up a lemon lawyer to see if there was any recourse given the car was in the shop for so long. He told me despite how long it was in the shop for, since it was only a one-time issue, there wouldn’t be any reasonable claim for a lemon. I got the car back and started driving it again and didn’t notice any issues. At this point, I felt content with were things landed, although the car had unexpectedly failed, the dealership had handled the situation well, and the car seemed to be driving without issue after they fixed it. I had also completely forgotten about the phone call I had with Toyota corporate much earlier about asking for a new car and with all the conversations I had with dealership employees, it seemed pretty certain that I would never get a replacement vehicle.
Then out of the blue, I get an email from Toyota saying that they reviewed my case and were willing to repurchase my vehicle under Lemon Law. I was confused at first since I had never filed a lemon law claim, and then I remembered my phone call with Corporate in which I asked for a new vehicle. I wasn’t sure that this was an offer I wanted to take, since I was enjoying the car, but figured I would be curious to see what the offer is. If I could get a 100% refund for the vehicle then it would make financial sense to take it. They ended up giving a very generous offer, and I decided to take it.
I’m curious if anyone else has had a similar experience to this? Was there an underlying issue with my car different from the other transmission failures that have been reported? These are a few questions that I’ve been thinking about as it seems that my outcome was a very one-off case and scenario so I’m wondering if my transmission failure was also a one-off case.
Recently, my 2024 Tacoma OR was repurchased by Toyota under Lemon Law after a low mileage transmission failure. Given that this is an issue that I know many others are struggling with, I wanted to share this story about my particular outcome, especially as it was something I was not expecting. Although I did not have a sign an NDA, I won’t be going into exact detail for the purpose of anonymity.
I bought my 2024 Tacoma OR a couple months after they starting hitting dealerships across the country. I was incredibly excited to own the car, and at this point, had not heard of any transmission issues that were going on with the new gen Tacomas. After owning the car for a short period of time and not putting many miles on the car, it had an unexpected transmission failure. After looking at the transmission, the dealership told me that it looks like the car was delivered without any transmission fluid in the vehicle. I’m not sure if this was actually the case, or something they just told me initially so they could have some sort of answer for me. I later found out that my VIN was part of the TSB, so it also seems reasonable that this failure was the same type of failure many drivers are currently experiencing. I was obviously quite upset with the situation and instantly started conversations with both the dealership and Toyota corporate on if they would be able to help out in any way.
A few days after the transmission failure, I called up Toyota’s help line to explain the situation for them. They were apologetic and asked what outcome I was trying to get. I had told them that I would like that car replaced for a brand new truck given that this failure had happened so early on and was clearly sold to me defective (once again, at this point I didn’t realize how common this issue was, and after talking with family and friends, they all suggested I push both the dealership and corporate to get me a new car, even if it was a long shot). Corporate told me that they would open up a case for this claim, and would get back to me in 30-60 days.
In the meantime, I was working with the dealership to see if they were able to help me out in any way. They ended up being fairly receptive and cut me a check for a couple of my car payments. The car ended up in the shop for a little of 30 days before they were able to get the issue fixed. Out of curiosity, I had called up a lemon lawyer to see if there was any recourse given the car was in the shop for so long. He told me despite how long it was in the shop for, since it was only a one-time issue, there wouldn’t be any reasonable claim for a lemon. I got the car back and started driving it again and didn’t notice any issues. At this point, I felt content with were things landed, although the car had unexpectedly failed, the dealership had handled the situation well, and the car seemed to be driving without issue after they fixed it. I had also completely forgotten about the phone call I had with Toyota corporate much earlier about asking for a new car and with all the conversations I had with dealership employees, it seemed pretty certain that I would never get a replacement vehicle.
Then out of the blue, I get an email from Toyota saying that they reviewed my case and were willing to repurchase my vehicle under Lemon Law. I was confused at first since I had never filed a lemon law claim, and then I remembered my phone call with Corporate in which I asked for a new vehicle. I wasn’t sure that this was an offer I wanted to take, since I was enjoying the car, but figured I would be curious to see what the offer is. If I could get a 100% refund for the vehicle then it would make financial sense to take it. They ended up giving a very generous offer, and I decided to take it.
I’m curious if anyone else has had a similar experience to this? Was there an underlying issue with my car different from the other transmission failures that have been reported? These are a few questions that I’ve been thinking about as it seems that my outcome was a very one-off case and scenario so I’m wondering if my transmission failure was also a one-off case.
Sponsored
