SmartCap Experience. Water Ingress anyone?

[dvrgz]

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[OldOre]

Hey all.

I have a 6ft Bed TH. Have had a SmartCap EVO on for about 1 month. Paid for installation fee at the shop where I bought it to get it professionally installed.
I think it looks good. I like the design and the side doors, etc. I like that it does not cover the bed scene lighting. IMHO it matches the "off road" vibe of the TH. I'm not inlove with the window open/close mechanism - I predict breakage here eventually - the prior design for these sliders seems beter.

My plan was/is to put a single person platform to sleep on for overnight bike/hike/fishing adventures.

But, it leaks.

Prior to purchase, the dealer reassured me that they felt the SmartCap was at least as "water tight" as a Leer or similar.
At delivery, I even asked if it could go in a car wash (wondering if the air intake/vent would be a problem in particular).
They said it'd "probably be OK" unless a pressure jet was aimed just right.

We've had one rain storm and one snow storm since install. And for both, I found water in the bed. Some up front, some in back. Water here/there on the inside metal seem joints (hard to isolate precisely). If I had been asleep in there, I'd have been wet at my head and ankles.

The dealer was a bit reluctant to even chat about it. Their 1st response made it sound expected. That "no topper/tonneau is guaranteed to be water tight."
But they have agreed to check it out (I just have not been in yet). I'll report back, but to be honest, I did not get a good feeling about their ability/willingness to helpout given they reported my experience to be "normal." We'll see.

Anyone else out there with a SmartCap? What has been your experience? Is mine defective. was install poorly done?

I added some photos. Not sure they help. Wonder what others have noted on there installs. Seems to me the gaskets shouldn't be popping out. Also the front end of the unit seems a bit askew or not level and with some obvious gap in the seams? And the bed rail gasket is a bit bulging in the rear, both sides?

You got a really bad install, is there another RSI dealer in your area?

 

[RED1]

Mine leaked too, smartcap warranty support does not respond. The careless way they installed the seals caused all the problems. The seals pop'd out at almost every attach point.

 

[Wife bought my 24 TRD]

Mine leaked too, smartcap warranty support does not respond. The careless way they installed the seals caused all the problems. The seals pop'd out at almost every attach point.

On a serious note, what if we all got together for a class action?

 

[RED1]

I think a Class action suit only works if you can get enough pissed off people.

If they don't honor the warranty by the end of the month,... FTC.gov fraud compliant.

 

[Sagebrush]

I’ve had mine for 10,000 miles and it’s dry as a bone.

Some kid put yours together and I’ll bet he didn’t use a torque wrench.

 

[DeadSetMonkey]

Playing phone tag with smart cap. But in messages they seem very keen to help me out. Light rain today. Leaks.

 

[Pahern]

I played Email and phone tag for months with smartcap, the crappy installer just added a another layer time suck

 

[Wife bought my 24 TRD]

I played Email and phone tag for months with smartcap, the crappy installer just added a another layer time suck
After months of BS with them with mine, they're installing a New Cap Today
We'll see how well this one's put together?

 

[RED1]

I started the warranty claim on April 6th, (all email), Yesterday (25th) they said that a new seal kit will be sent out.

I told them don't want to spend hours removing the old seals, possibly scrapping off the paint, etc.
Even tough this cap is "stainless steel" it is a ferritic stainless steel, (cheapest you can get) it will rust over time if left bare.

They said to get a quote from a local smartcrap dealer (they would pay for the reseal job) and get back to them.

To be continued....

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