I kind of get why they have to, but I hate when they close your case after they pass it on. It isn't resolved, you just moved it up the ladder and washed your hands of it. Keep pushing the issue for me, and spend some time trying to figure it out. But, at the same time, nothing official can be done at their level, and metrics and all that.UPDATE: Just heard back from the case manager again and she confirmed with the local service manager that the behavior we're all talking about works like that on all Tacomas. Obviously we all knew that. Anyway, she said the service manager did report it to engineering. Long story, short it's probably not going anywhere but maybe if enough people go through this, we can get it into a software fix. They closed my case but I thought I would mention the end result and hope others can start a case of their own.
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