Contacting Corporate Regarding QC and other issues

[inlandsmog]

Good luck with any car brands "corporate help line"...

One can only hope.............

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[TacoFreak]

I agree about those corporate help lines - they are there mostly to make you feel better, not to really solve problems.

This seems really strange to me. Toyota obviously realizes that the original air intake was not a good design because they made a running change to that part. They should have put out a TSB so that people with their first attempt can easily get them changed. I guess that leaves people at the mercy of their dealers, and you just have to hope you have a good one.

 

[bitflogger]

It might not be fun but I get the dealer referrals because their agency plus the authorized or certified staff are the manufacturer's channel to get things fixed.

There's no doubt my vehicle firmware needs a Bluetooth/dash fix but up to last weekend I've still never seen the software update screen do anything when I check. My first oil change is coming up and I'll have check firmware in my requests.

 

[bresna]

It might not be fun but I get the dealer referrals because their agency plus the authorized or certified staff are the manufacturer's channel to get things fixed.

There's no doubt my vehicle firmware needs a Bluetooth/dash fix but up to last weekend I've still never seen the software update screen do anything when I check. My first oil change is coming up and I'll have check firmware in my requests.

I've had my Taco since May and I'm a bit surprised we haven't had a software update. My previous Toyotas always seem to get at least one update during the first 6 months after the bug reports come in.

 

[brentbba]

Well my brand engagement ticket on the desert air intake cover is supposedly with a regional manager now. I'd called about it a few days ago. Discussed warranty vs courtesy replacement. I don't care what you call it. Just fix it at your expense.

New ticket to kick Toyota was about my driver side bed scene lighting. Dealer determined back in July that it was a short and ordered the part. Toyota has missed 4 promised delivery dates. Brand Engagement ticket opened and they're even saying the ticket now shows the part shipped. I'll believe it this time when my local customer service manager calls me to set an installation appointment.

 

[TacoFreak]

I hope they get that fixed. IMO it sucks that you had to go through that effort to make Toyota do something that they should have done on their own, but we do what we have to do.

Good luck.

 

[WKTJR1]

Well my brand engagement ticket on the desert air intake cover is supposedly with a regional manager now. I'd called about it a few days ago. Discussed warranty vs courtesy replacement. I don't care what you call it. Just fix it at your expense.

New ticket to kick Toyota was about my driver side bed scene lighting. Dealer determined back in July that it was a short and ordered the part. Toyota has missed 4 promised delivery dates. Brand Engagement ticket opened and they're even saying the ticket now shows the part shipped. I'll believe it this time when my local customer service manager calls me to set an installation appointment.

I've been taking a closer look at the issues with BSL. My Limited has been at Veracruz for almost three weeks now, still in "Build Status." I started exploring the Toyota site and noticed some 2025 models in "Build Status" that already have estimated delivery dates.

My main concern is that I ordered BSL before the truck was built—it’s on the spec sheet. So, in my opinion, it should have been added at the factory as part of the original build, just like the halos. I haven’t gotten solid confirmation yet, but aren’t PIOs typically installed at the departure port? I’m trying to rationalize the delay by assuming it needs to be “Port Installed,” but that doesn’t seem logical since it was already listed on the factory build sheet.

I’m getting really frustrated. I’ve been waiting since June. The truck was built and arrived at the port three days later, but since then, the status hasn’t changed.

 

[brentbba]

I've been taking a closer look at the issues with BSL. My Limited has been at Veracruz for almost three weeks now, still in "Build Status." I started exploring the Toyota site and noticed some 2025 models in "Build Status" that already have estimated delivery dates.

My main concern is that I ordered BSL before the truck was built—it’s on the spec sheet. So, in my opinion, it should have been added at the factory as part of the original build, just like the halos. I haven’t gotten solid confirmation yet, but aren’t PIOs typically installed at the departure port? I’m trying to rationalize the delay by assuming it needs to be “Port Installed,” but that doesn’t seem logical since it was already listed on the factory build sheet.

I’m getting really frustrated. I’ve been waiting since June. The truck was built and arrived at the port three days later, but since then, the status hasn’t changed.

I'd think the bed scene lighting rail would be a factory item and not port installed. It was standard on my Trailhunter.

 

[WKTJR1]

I'd think the bed scene lighting rail would be a factory item and not port installed. It was standard on my Trailhunter.

I agree and hoping that's the case. But your are still waiting for a warranty replacement for a few months now? I find it hard to believe the BSL is such short supply that all production goes to new builds and nothing is available for warranties and after sales purchases.

 

[brentbba]

I agree and hoping that's the case. But your are still waiting for a warranty replacement for a few months now? I find it hard to believe the BSL is such short supply that all production goes to new builds and nothing is available for warranties and after sales purchases.

That's been my gripe! The short in thecrail was diagnosed last July and I've had 4 missed promised delivery dates already for the part from Toyota. This is not the deers fault
Seems that all the product is going to production and none for customer warranty repair. Ot good customer service!!!

 

[TacoFreak]

Toyota does not seem to have done a good job of predicting part needs for 4th gens. Some production has been delayed because of part shortages and replacement parts available to customers are hard to find. My truck was delivered with badly warped bed rail trim, which was already ordered in early September when I took delivery and I'm still waiting.

From what I can see Toyota has moved into a new era of lower quality products and weak after sales customer support. That is not a good combination, particularly for repeat business. I am in no way a hater, but a loyal Toyota buyer for years. But I am surprised by what I am seeing from them today.

 

[TacoFreak]

I’m getting really frustrated. I’ve been waiting since June. The truck was built and arrived at the port three days later, but since then, the status hasn’t changed.

Yeah, I understand the frustration. My truck moved through this process about the same way. It moved to the port but still showed as in production phase until it was almost to the US. It was never listed as in transit. Then it just started to show estimated availability dates. It is weak system, but I think you are making progress on finally getting your truck.

 

[bitflogger]

This is not saying waits for parts is okay, but from our company fleet and 4 different makes in our family I know absolutely these waits are broad problems, and some here would probably have a fit if comparing Toyota against other makes where I have recent and current experience.

I'll offer this. In spring through mid-summer I also saw all sorts of delays and some vehicles in what seemed like clear platters with some in long holds. I did not want to be out any money or stuck with a particular dealer with a deposit to not get back so I just played the game of watching incoming vehicles and I committed when a seemingly right one was made and confirmed.

In my work world an associate in a different state got pretty much same '24 about same time and we think we also have some satisfaction and lack of problems for purposely not going for fancy stuff and halo models. Our TRD OR long bed, premium package with inverter and mud guard line items are near perfection for getting work done, civility and less complication.

In my case not going halo or too fancy is also aided by able to use my wife's car.

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