PSA to check the technicians work after the grille shutter replacement.

[Kielly]

Figured id post a little PSA more rant oriented here for the folks that got their grille shutters replaced, or any work for that matter.

I installed the fang DRL lighting today which required me to take of the entire front of my truck, which is what the technicians would've done to replace my grille and through the entire process I was cursing our the team of technicans down at my local Toyota dealer.

Under the wheel well I found on each side two bolts holding in the carpet missing, underneath I noticed one bolt missing, when I popped off my fender flare to access the one bolt on each side of the truck magically they didn't exist, and I believe there were a couple other things I noticed didn't make their way back into my truck.

To say I was furious and red faced is an understatement, I nearly went into the dealership just to say my peice.

Brand new truck and this is what I got returned to me, bits a peices missing like a failed Lego rebuild. Rushed job thinking I wouldnt notice. Guess this is what warranty work gets you eh, wonder if I'd get the same crap quality work done if I had to pay out of pocket.

Needless to say I'll absolutely be walking my truck with a service advisor or technican on my next service to show them every last bolt and screw they failed to return to my truck.

Doesn't hurt for y'all to check yours either, hopefully your local technicans take better pride in their customers vehicles than mine. I don't even want to bring mine in anymore for as much as an oil change.

Sponsored

 

[batman900]

I hear you on that. Two weeks ago I had to put my gramma's Accord on the ramps after the dealer replaced her AC and she heard something dragging the ground. Under car plastics were only half connected and not installed properly. When I took them off, the plastic behind the grill just fell out, it wasn't clipped in at all. Ended up using about 25 clips from my spares box to get it all put back together properly.

When there was a recall on the 21 Tundra headlights a while back, I told them not to touch it. I had already replaced the headlights with led and didn't want them pulling any of the front apart. The oil change was taking longer than normal & I asked for an update, they said they were doing the recall..... I stopped them and installed a bunch of security bolts after that.

Skilled labor is dying and nobody gives a damn anymore.

 

[WKTJR1]

Warranty work doesn't pay and it shows.

 

[Gfenza89]

Pitiful… I’m a collision repair tech and I’m super ocd about returning vehicles back to preloss condition. Techs that leave bolts and clips out are just lazy bum hacks that should find a new career.

 

[Sagebrush]

The head of the service department is also going to be livid.

 

[Vidman]

Pitiful… I’m a collision repair tech and I’m super ocd about returning vehicles back to preloss condition. Techs that leave bolts and clips out are just lazy bum hacks that should find a new career.

I’ll drink to that…

 

[WKTJR1]

Probably was excited with a new TikTok video showing that drinking bleach really isn't that bad.

 

[Kielly]

The head of the service department is also going to be livid.

I'll be sure to ask my complaint makes it's way to that person.

I'm not one to complain and be a Karen but seeing that made me lose a lot of trust for them.

 

[Miqie]

Can you imagine what happens at some shops that will be replacing the whole transmission and torque convertor?

 

[Sagebrush]

I'll be sure to ask my complaint makes it's way to that person.

Since the shutter repair was a warranty issue, and that bill was already passed on to corporate, you walking in and saying you want the bolts replaced that were left out is going to cause a stir, and someone is probably going to get their butt kicked.

 

[UPTooShort]

I hope some ass was kicked. Sharing my adventure. They said the tech stripped a skid plate bolt changing the oil on my 4Runner. Going to repair it they said.....Yeah, looks repaired.

 

[Burgi]

I hope some ass was kicked. Sharing my adventure. They said the tech stripped a skid plate bolt changing the oil on my 4Runner. Going to repair it they said.....Yeah, looks repaired.

Same thing just happened to me on my Tacoma when I took it in for the first service. First, they broke the plastic cover on the frame when lifting the truck and then they stripped one of the skid plate bolts and decided to drive a random STANDARD bolt into the hole totally destroying it, and then to top it off they lost one of my wheel hub rings.

I do 99% of my vehicles work myself but I figured since I have 2 free oil changes I'll save some money. I have multiple Toyota dealers in my city and I've never had a good experience at any of them. I'm at the point now that I'm ready to move on from Toyota entirely due to the dealerships.

Sponsored