Broken window position sensor- dealer wont warranty

[rchrds]

Well, for a while now my Trailhunter has thrown up a message when you shut the vehicle off that one of the windows is open. I was sure it was a sensor on one of the windows, but couldn't figure out which one. Finally we took it to our local dealership, where they charged me $180 diagnostic fee, and then told me that I had somehow manage to break the sensor (inside the door panel somewhere attached to the actual window glass.) I declined to have them fix it, as I feel like it should be fixed under warranty. What are my next steps?

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[StreeTaco]

Your service dept is full of clowns for charging you for a diagnostics fee on a warranted item. Next Step: get your money back!
Somehow you managed to break the sensor,, Huh? I would have whomever said that fired

 

[Sagebrush]

There's a way to elevate this to Toyota. And no, I don't know how.

 

[RokeHi]

I would call Toyota Motor Corporation or go to a different dealership.

 

[chasea1989]

Roke beat me to it, take it to a different dealership. Personally, I would have as soon as they mentioned wanting to charge for the diag on a truck still well under warranty.

 

[glk21c]

Did you have audio work done in the truck? which could give them a reason if it looked like behind the door panel had been messed with.

 

[rchrds]

Did you have audio work done in the truck? which could give them a reason if it looked like behind the door panel had been messed with.

Nope. I have a seat delete, which may have spooked them. But never had the doors apart.

 

[glk21c]

I hope you get it worked out.

 

[WKTJR1]

You need to call Toyota and file a complaint. Did they explain how they believe you broke this part? The truck is under warranty—this sounds like another classic case of service department incompetence.

 

[bking]

Find another dealership, but definitely call Toyota. You need that diag fee back.

 

[rchrds]

You need to call Toyota and file a complaint. Did they explain how they believe you broke this part? The truck is under warranty—this sounds like another classic case of service department incompetence.

Any idea where I find this number?

 

[inlandsmog]

First Contact the service manager then contact the general manager then contact the regional manager then contact corporate then post everything on social media.

 

[RokeHi]

Any idea where I find this number?

Toyota Customer Assistance Center at (800)331-4331

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