Broken window position sensor- dealer wont warranty

[rchrds]

Well, for a while now my Trailhunter has thrown up a message when you shut the vehicle off that one of the windows is open. I was sure it was a sensor on one of the windows, but couldn't figure out which one. Finally we took it to our local dealership, where they charged me $180 diagnostic fee, and then told me that I had somehow manage to break the sensor (inside the door panel somewhere attached to the actual window glass.) I declined to have them fix it, as I feel like it should be fixed under warranty. What are my next steps?

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[StreeTaco]

Your service dept is full of clowns for charging you for a diagnostics fee on a warranted item. Next Step: get your money back!
Somehow you managed to break the sensor,, Huh? I would have whomever said that fired

 

[Sagebrush]

There's a way to elevate this to Toyota. And no, I don't know how.

 

[RokeHi]

I would call Toyota Motor Corporation or go to a different dealership.

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